FAQ’s

User receives an incomplete status or no attempt is recorded

If a user reports that they received an incomplete status for a content item that they completed or if there is no record that the user attempted the content item, please review the following recommendations for the user, for the content developer, and for the Articulate Online administrator.

For the end-user

1. The user must close the browser windowwhen they complete the content item for the results to be recorded in Articulate Online.  Any method for closing the browser window is acceptable.  They may:
   • Click the Exit tab in the Presenter player.
   • Click the Finish button in a quiz.
   • Click the “X” in the upper right corner of the browser window.
2. If the user tries to close the browser window without an internet connection, they will be notified that their results could not be saved, as shown in the image below:

If they re-establish their internet connection and click the OK button when asked to “Retry?“, their results will be recorded in Articulate Online.  If they do not re-establish their internet connection and click the OK button, their results will not be recorded, and they will need to retake the content item.

Note:  A user will also receive this same “Could not save results” message if the content item is private and an administrator removes their permissions to view the content item while they are viewing it.

3.  If there is a system failurewhile the user is viewing a content item, the attempt will not be recorded in Articulate Online.  This includes:

• The browser crashed.
• The computer crashed.
• There was a power outage.

If there was a system failure, the user will need to retake the content item.