This comprehensive course equips real estate licensees with advanced strategies for delivering superior buyer agency services with an emphasis on consumer protection and risk management. The course provides a systematic approach to understanding and protecting buyers’ interests throughout the real estate transaction process.

Students will master the NEWPO framework for deeply understanding buyers’ needs, expectations, wants, priorities, and desired outcomes, ensuring client interests remain at the forefront of all decisions. The course covers critical financial concepts that agents must effectively communicate to buyers, including mortgage options, closing costs, and potential risks in various financing strategies.

Significant attention is given to evolving industry practices in buyer agent compensation, with strategies for transparent fee discussions and value demonstration that align with consumer protection principles. The course emphasizes comprehensive risk management approaches, including:

Pre-transaction consumer protection checklists

Documentation best practices for client communications and decisions

Strategies for handling challenging situations with poorly trained agents

Protocols for thorough property due diligence

Ethical decision-making frameworks focused on client advocacy

Risk mitigation strategies are explored in depth, with special attention to North Carolina-specific property issues, dual agency challenges, and emerging industry risks such as wire fraud and digital transaction security. The course emphasizes maintaining the highest ethical standards while implementing practical protective measures for clients throughout the transaction process.

COURSE HIGHLIGHTS:  

 

Implementing the NEWPO framework with enhanced consumer protection focus

Creating comprehensive risk management systems and documentation protocols

Developing transparent communication strategies for fee

Examine the essential components of the law of agency. 

COURSE HIGHLIGHTS: 

• Review the history of agency law, common law and the development of the agency relationships 
• Explore key elements of fiduciary responsibility 
• Identify the different ways an agency relationship may be formed and terminated

Continuing education in ethics is a requirement for all real estate licensees and the NAR also requires its members to complete an approved ethics course every three years. This course is designed to meet the continuing education in ethics curriculum requirements as well as the NAR Code of Ethics requirement.COURSE HIGHLIGHTS:

• The purpose of the National Association of REALTORS®, and the overall structure of the Code of Ethics and Standards of Practice.
• How the Code of Ethics and Standards of Practice aligns with and yet differs from general business codes of conduct.
• Aspirational concepts contained within the Preamble to the Code of Ethics.
• The role of the professional standards enforcement process of NAR boards and association when an ethics complaint is lodged.
• An overview of Articles applying to duties to clients, customers, the public, and REALTORS® and their Standards of Practice.
• An in-depth look at Article 1, violations of Article 1, and its applicability to today’s real estate landscape.
• An in-depth look at Article 3, cooperation, possible violations of Article 3, and its applicability to today’s real estate market.
• A review of the ethics of buyer representation.
• A look at how ethical conduct supports a REALTOR®’s value proposition.
• Examples of how to adapt real estate practices while living by the Code of Ethics.

The 4-hour Foundations of Buyer Agency Excellence course prepares real estate professionals to protect consumer interests while providing exceptional buyer representation in today’s complex real estate environment. The course emphasizes consumer protection strategies, informed decision-making, and ethical representation practices, including understanding commission structures and representation agreements from a consumer benefit perspective.

Real estate professionals will learn how to safeguard their clients’ interests throughout the buying process while providing clear, transparent guidance in an ever-changing market. The course emphasizes the critical role of buyer representation in protecting consumers during one of their largest financial decisions.

In today’s complex market, buyers need skilled advocates who understand how to protect their interests. This course prepares agents to serve as informed, ethical representatives who prioritize consumer protection while delivering professional, effective representation.

COURSE HIGHLIGHTS: 

• Protecting consumer interests through effective buyer representation
• Understanding and addressing consumer needs and concerns
• Evaluating property value from the consumer’s perspective
• Identifying and preventing potential consumer pitfalls
• Building trust through ethical, transparent practices
• Developing a consumer-focused value proposition
• Serving as an informed consumer advocate
• Implementing a thorough buyer discovery process
• Creating objective property evaluation systems
• Preparing buyers for informed decision-making
• Protecting consumer interests in financing decisions
• Developing clear, consumer-focused offer presentations
• Presenting offers that protect buyer interests
• Real estate rockstar: optional activities for enhanced learning

COURSE INSTRUCTOR: Tom Lundstedt: 
 
Tom Lundstedt is known as the funniest investment and tax guy in America. His programs have entertained and enlightened more than 3,000 audiences from sea to shining sea. He’s a former Major League baseball player whose striking combination of humor and real-world examples makes his subjects spring to life.

ABRIDGED DESCRIPTION
Boost your knowledge of working with real estate investors. 

COURSE HIGHLIGHTS: 

• Explore insights on the investor market and uncover opportunities to grow your business 
• Learn the skillsets, terminology and experience required to work with investor clients 
• Gain confidence in evaluating an investment property 
• Supplement your learning with real world case studies, worksheets, audio, and video

COURSE INSTRUCTOR: Tom Lundstedt: 
 
Tom Lundstedt is known as the funniest investment and tax guy in America. His programs have entertained and enlightened more than 3,000 audiences from sea to shining sea. He’s a former Major League baseball player whose striking combination of humor and real-world examples makes his subjects spring to life.

ABRIDGED DESCRIPTION
Master the skills you need to work successfully with real estate investors. 

COURSE HIGHLIGHTS: 

• Gain confidence in evaluating real estate investment properties  
• Examine cash flow, NOI, depreciation, rate of return, cap rate, cash on cash and more 
• Learn how to leverage five different methods to determine a rental property’s value

As a real estate professional, you’re constantly negotiating. But are you getting the best results for your clients and yourself? This Negotiation Models and Case Studies course will equip you with essential tools to become an expert negotiator, benefiting both you and your clients by fostering fair and effective transactions. You’ll learn three proven models of effective negotiation:
1.    The S.A.M. Model will sharpen your active listening skills and help you address emotional drivers. You’ll learn to create win-win solutions by understanding stands, areas of concern, and motivating factors.
2.    The SUCCESS Model will teach you key persuasion principles. You’ll learn how to leverage self-interest, unique benefits, and contrast to build trust and rapport, making your negotiations more compelling and successful.
3.    The ACCE Model will give you a structured approach to negotiation, covering the entire transaction lifecycle from client acquisition to closing. You’ll ensure all parties’ interests are met through strategic influence and persuasion.
But that’s not all. You’ll also master practical negotiation strategies for presenting offers and counteroffers. You’ll learn how to construct and package effective offers and communicate them compellingly using negotiation strategies and persuasive messaging.
By taking this course, you’ll enhance your ability to protect your clients’ interests and ensure beneficial outcomes for all parties involved. Elevate your negotiation skills and stand out in the competitive real estate market. Your clients—and your career—will thank you.

COURSE HIGHLIGHTS: 
•    How “stands” impact negotiations and how to uncover the motivating factors behind a stand for improved negotiation
•    How skilled negotiators use the S.A.M. Model to uncover motivational drivers
•    The three basic types of information a licensee should seek prior to negotiation
•    How to address positional hard ba

As a real estate professional, you’re constantly negotiating. But are you getting the best results for your clients and yourself? This Negotiation Models and Case Studies course will equip you with essential tools to become an expert negotiator, benefiting both you and your clients by fostering fair and effective transactions. You’ll learn three proven models of effective negotiation:

1. The S.A.M. Model will sharpen your active listening skills and help you address emotional drivers. You’ll learn to create win-win solutions by understanding stands, areas of concern, and motivating factors.
2. The SUCCESS Model will teach you key persuasion principles. You’ll learn how to leverage self-interest, unique benefits, and contrast to build trust and rapport, making your negotiations more compelling and successful.
3. The ACCE Model will give you a structured approach to negotiation, covering the entire transaction lifecycle from client acquisition to closing. You’ll ensure all parties’ interests are met through strategic influence and persuasion.

But that’s not all. You’ll also master practical negotiation strategies for presenting offers and counteroffers. You’ll learn how to construct and package effective offers and communicate them compellingly using negotiation strategies and persuasive messaging.

By taking this course, you’ll enhance your ability to protect your clients’ interests and ensure beneficial outcomes for all parties involved. Elevate your negotiation skills and stand out in the competitive real estate market. Your clients—and your career—will thank you.

COURSE HIGHLIGHTS

• How “stands” impact negotiations and how to uncover the motivating factors behind a stand for improved negotiation
• How skilled negotiators use the S.A.M. Model to uncover motivational drivers
• The three basic types of information a licensee should seek prior to negotiation
• How to address positi

This course is designed to show you how to complete a quality broker price opinion report. We’ll begin by comparing BPOs to appraisals and explain why the BPO has become a favored report in recent years for lenders. This course covers the entire BPO process including how to get registered, the different types of BPOs, the requirements of each and how to complete a BPO form. Proper inspections and data gathering are critical aspects of the BPO. We’ll show you how and where to find this information. Finally, as with all appraisers and agents, there are safety considerations to keep in mind when going to a property. We’ll review precautions you can take to stay safe in the field.

Take your real estate business to the level by expanding your knowledge of real estate investing. 

COURSE HIGHLIGHTS: 

• Narration
• Learn how to use an investment property worksheet to analyze a property 
• Explore how to determine a property’s investment value quickly and effectively 
• Uncover the ins and outs of the passive loss rules 
• Examine how to maximize the tax-savings benefits of depreciation through a bifurcation strategy

This course provides an overview of various forecasts and predictions made for the real estate market and describes adaptive reuse and accessory dwelling units. Additionally, it provides a review of economic cycles and the economic theory of supply and demand, which is the backbone of real estate markets. The economy affects the overall housing market and impacts your ability to make a living selling real estate. The economy is constantly changing and thus, it is useful to us personally, as well as in our jobs, to understand how things work. Instead of reacting to what takes place, it is important to understand the reasons things are happening and even plan for the different eventualities—economics helps us manage our lives and businesses.
It is intended to enhance the knowledge and effectiveness of real estate licensees and is approved for 4 hours of continuing education.

An appraisal is an inevitable part of buying a home foranyone who needs a mortgage and, like it or not, it can make or break thetransaction. Real estate agents should understand the appraisal process. Eventhough you may prepare a competitive market analysis (CMA) for your clients,CMAs are not as detailed, nor do they serve the same purpose as an appraisal.This course provides a review of the sales comparison, cost, and income approachesin appraising real estate. 

Gain an understanding of the basic principles of residential investment properties. 

COURSE FEATURES: 

• Mandatory classroom video lecture 

COURSE HIGHLIGHTS: 

• Learn how wealth is built through residential real estate investments 
• Explore the basic principles of real estate investing 
• Gain confidence in working with residential investor clients

The purpose of this course is to provide real estate licensees a foundational understanding of workforce housing. This course first defines workforce housing and its purpose. Licensees learn about creative workforce housing projects initiated and funded by employers and other stakeholders. Focus is given to financing options available to low- and middle-income homebuyers.

COURSE HIGHLIGHTS

• Gain an understanding of how workforce housing is defined and how it can improve current worker shortage and affordable housing challenges.
• Learn about creative and diverse methods that have been used by employers to provide affordable housing options that attract and retain workers.
• Discover why and how real estate developers, nonprofits, and other key stakeholders have worked together to offer affordable housing solutions in areas where home prices are out of reach for middle-income workers.
• Gain an understanding of different types of mortgage loan programs that are structured to provide affordable home financing options to homebuyers who have low or moderate income, including how buyers qualify for a loan and key loan features and benefits.