Hiring great brokers is only the first step in ensuring your North Carolina real estate brokerage succeeds. Keeping those brokers around? That’s where the real power lies. Unfortunately, doing that is harder than it looks.
As brokers improve in skill and grow their businesses, most are apt to look elsewhere. They might even get poached by other brokerages. But that doesn’t mean losing great brokers is a given. Use these seven tips to keep your best brokers for the long haul.
1. Invest in their development
At the end of the day, your brokers just want to be successful. So the best thing you can do? Help improve their skills. This might mean offering professional development in-house through speakers and local experts or with online tools like webinars or virtual coaching. Continuing education is also key.
2. Give them the tech they need to succeed
Technology is incredibly important to today’s real estate salespeople — and their bottom lines. They need a good CRM, video conferencing tools, accounting solutions, and tech to manage their documents and contracts. Social media and marketing tools are a must, too — especially in a post-pandemic world. Make sure they have access to things like 3D walk-through solutions, interactive floor plan mapping, and other technologies to improve their listings virtually.
3. Offer support
Just being there for your brokers can be huge. Implement an open-door policy, and make sure your brokers know they can ask questions or solicit advice any time they need it. You might even think about offering some sort of mentorship program, pairing up your more experienced brokers with novice ones for one-on-one guidance.
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4. Keep them abreast of trends and changes
A broker who’s behind on trends is at a major disadvantage — particularly in today’s fast-moving industry. To ensure your North Carolina real estate brokers are primed for success, make sure they’re always abreast of the latest developments and trends in the market. This might mean subscribing to a data solution for the most updated stats in their area or offering free subscriptions to various industry and trade publications.
5. Create a great work environment
Real estate transactions are largely virtual these days, but most brokers still want a place to call home base. They want a dedicated work station, a pleasant and well-appointed place to meet with partners and clients, and communal areas where they can network, build a rapport with their colleagues, or even just sit back and have a hot cup of coffee — things they can’t do from their car or home office as easily.
6. Focus on company culture
Culture-fit is hugely important to any worker — brokers included. So build a team culture you can be proud of. Recognize achievements with some sort of award or honor system, participate in team-building events and social gatherings, and regularly solicit feedback through surveys and other solutions to ensure you’re on the right track. Once a broker feels like a real part of the team, they’re a lot less likely to leave and go elsewhere.
7. Build their brand
Finally, make sure your efforts are focused on the individual broker — not just the brokerage as a whole. Help your brokers make a name for themselves in the industry, and invest in their individual marketing and branding. Ultimately, when their business grows, so does yours, so consider it dollars well-spent.
Investing in real estate broker retention is investing in your brokerage’s long-term success. If you need other ideas keep your best brokers, consider issuing a survey to your existing team. Why have they stuck around so far? What are their favorite and least favorite things about the brokerage? What other incentives and benefits would they appreciate as an employee? As long as it’s anonymous, it should provide some helpful feedback you can start putting into action.